Grievance and Appeals
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Are you responsible for hearing grievances or appeals? Do you know about the 'compulsory' stages? Are you confident you could pick up on hidden allegations of race or sex discrimination? Can you deal with multiple complainants making a variety of points? Have you got an effective and reliable way to handle lots of conflicting data without losing your place? Are you up to speed on the data protection aspects?
We offer a one-day programme designed to help you improve your analysis and questioning techniques and help you decide what to do.
If you already have an active problem, we can help support you - click here for details.
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Course content
- Understanding your role
- The 'companion's' role
- The role of the handbook/procedural rules
- Statutory rules on timetables/hearings
- Types of hearing and when to use them
- Identifying key issues for further examination
- Questioning techniques to match the issues
- Building rapport
- Weighing up key issues
- Procedural problems
- Notes and note taking
- Communicating your decision
- Data Protection and confidentiality
- Appeal/Grievance handling as a performance management tool
Workshop Approach
Who Should Attend
This programme is for people with a working knowledge of basic employment law who are responsible for grievance/appeal handling . This programme is particularly suitable for line managers.
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